Our Promise
We hope that you and your family are continuing to stay safe and healthy during these difficult times. As the COVID-19 pandemic has developed, it has become clear that the way we are able to interact with our clients has changed for the foreseeable future. Despite that, our goal at East Louisville remains to be able to continue to provide the best veterinary care to pets in our community, while keeping the safety of our clients and team members at the forefront.
As federal and local safety guidelines change and develop, we want you to know that our team is working hard to enact safety measures within our clinic to allow us to continue to provide care for your pets.
When you arrive at our clinic, please wait in your car and call or text us at (502) 897-1000. Someone will come out to assist you. For our safety and yours, we ask that you wear a mask for all staff interactions.
What We’re Doing
Reopening Our Clinic
We are excited to begin welcoming our clients back into the clinic. At this time, one family member will be allowed to accompany their pet into our clinic for their appointment.
Healthy Team Members
We are continuing to offer curbside concierge service to our clients who prefer it. Call us when you arrive and our team will come out to your car and escort your pet to and from their appointment, offering you a contactless visit. We will also be happy to deliver any medication and prescription food right to your vehicle.
Enhanced Cleaning & Sanitizing
All team members are provided with masks, gloves, and sanitizer stations.
Social Distancing
Our team members will strive to maintain 6 feet of distance from you for our mutual safety.
Healthy Team Members
We re taking team health seriously, with measures including frequent handwashing and self check procedures.
Enhanced Cleaning & Sanitizing
All team members are provided with masks, gloves, and sanitizer stations.
Online Pharmacy
Need medication or prescription food? Check
out our online store, where you can order and
have the items you need delivered directly to
your door.
App
If you haven’t already, download our PetDesk
app to access your pet’s healthcare records,
book appointments and connect with our
veterinary team.
What We’re Asking You to Do
Book Ahead
Whenever possible, we ask you to book your appointment ahead of time by phone or online.
Contactless Payment
We have procedures in place to limit contact during the payment process to keep you and our team members safe.
Remain in Your Car
To keep both you and our team members safe, please stay in your vehicle and call us to let us know you have arrived for your appointment.
Wear a Mask and Practice
Social Distancing
For the safety of all of our clients and team members, we are continuing to ask clients to
wear a mask and practice social distancing while inside of our clinic.
Keep your Cell Phone Close
& Charged
If you are utilizing our curbside concierge service, we will be communicating with you via your cell phone during your pet s visit, so we ask you to make sure it is on and charged during the appointment.
Be Patient as We Serve You
Our team is working extremely hard to follow safety guidelines while providing the high level of veterinary care you and your pet deserve. Please be patient and kind as our pet health heroes care for your furry friends.